What each side agrees to.

These terms are between your business and Ordence, a business being incorporated in India and operated by its founders until incorporation. Ordence is also the name of the product we build and run. When these terms say we, us or Ordence, they mean that business; when they say you, they mean the business named as the customer on the order form.

Pending incorporation: the registered name, registration number and registered office of the incorporated entity will be stated here once incorporation completes. When it does, this agreement passes to the incorporated entity on the same terms. By signing the order form you agree to that transfer in advance, and we will confirm it to you in writing with the entity's name, number and registered office.

Ordence is offered to businesses in India, business to business, by invitation. By signing, you confirm that you are acting for a business and buying for its business purposes, and that the person signing has authority to bind it. There is no self-serve signup and no click-through purchase. Everything starts with a written order form, and you become a customer when you sign it. Signing it means you accept these terms as well.

If you have a separately signed agreement with us, that agreement wins wherever it and these terms differ. These terms are not a replacement for it: it is the default set of terms, and the part of the contract that anyone at your company can read without asking a lawyer for a translation.

Before you sign the order form, neither of us is committed to buying or selling anything. Access runs in five steps (your application, our review, a fit call, a data assessment, and an invitation), and either side can stop after any one of them, at no cost and without giving a reason. You become a customer only when you sign the order form.

A subscription is a dedicated Ordence system for your business, configured to your trade, on your own subdomain or your own domain, with the modules named in your order form switched on. It is a licence to use Ordence for as long as you are paying for it, not a purchase of software you keep.

Before you pay anything, we write down what you are getting. That document, the order form, lists the modules, the number of users, what we are configuring or building for you if anything, what we are migrating, what we are not doing, and the fees.

Fees are as set out in the written order form: a setup fee where there is setup, configuration or migration work, and a subscription fee for running the system. This page does not state prices, because they depend on your modules, your users and your data.

The order form is the definition of the deal. If something is not on it, it is not included, and if you think it should be, the time to say so is before you sign rather than three months in.

The product pages on this website describe what Ordence does. They are not a promise to you. Only your order form is.

Scope changes. You start using the thing and discover what you actually needed. That is normal and we do not treat it as a problem.

Small changes (a field, a report, a tweak to a workflow) we do as part of the subscription and do not bill for. We do not keep a stopwatch running on ordinary configuration.

Anything larger gets its own written change note: what is being added, what it costs, and whether it moves any date we have already agreed. Nothing gets built and nothing gets invoiced until you have said yes to that note in writing. Email is writing.

The same applies in reverse. If you want to drop a module or reduce users, tell us and we will revise the order form from the next renewal. We will not reduce a running invoice mid-term, but we will not hold you to a module you have stopped using either.

Fees are stated in Indian rupees and exclusive of GST. GST is charged on top at the applicable rate and shown as a separate line on the invoice. If you give us a GSTIN we will put it on the invoice so you can claim input credit; if it is wrong, tell us and we will re-issue rather than argue.

Ordence is not sold online or by card through this website. Everything is invoiced against a signed order form and paid by bank transfer or another method named on the invoice, so there is no online checkout and nothing is shipped: the service is delivered online, by giving your team access to your system.

Everything your business puts into the system stays yours: customers, deals, orders, stock, invoices, documents, and every configuration you build on top of them. Nothing in this agreement transfers any of it to us, and nothing about it changes because an invoice is late or a contract is ending.

Ordence works alongside Tally. Your Tally licence, your Tally company data and anything Ordence sends to Tally remain yours. We do not need, and do not take, ownership or control of them.

We hold that data to run the service for you and for nothing else. We do not sell it, we do not mine it, we do not use it to train models, and we do not use one customer's data to improve another customer's experience. If we ever want to do anything with it beyond running your system, we will ask first and take no for an answer.

There is a split in the law that matters here and that we keep deliberately separate. For the data inside your system, you are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 and we are your Data Processor. It is your data, and we act on your instructions. For the handful of details this website collects from you, we are the fiduciary. The privacy policy sets out both roles in full, and the data processing terms form part of this agreement. Read those rather than assuming these terms cover it, because they do not.

Questions or requests about personal data go to hi@ordence.com. Where the request is one we are answerable for, we resolve it within 15 days, as the privacy policy sets out.

This list is short on purpose: it is the specific things that would harm other customers, break the law, or damage Ordence.

We aim for your system to be up whenever your team is working, and we run it as if it were our own business on it. Planned maintenance is announced in advance and scheduled outside Indian working hours wherever we can.

We do not publish an uptime percentage and we do not offer a service credit SLA, because we have not been running long enough for either number to mean anything. A guaranteed 99.9% from a small team with no track record is a marketing claim, not a commitment, and you would be right not to believe it. When we have real numbers, we will publish them here, and at that point we will offer a service level you can hold us to.

Support is by email, at hi@ordence.com, on working days (Monday to Friday, other than public holidays in India). There is no phone or WhatsApp support line. It is a small team, so what you get is a person who knows the product and your account rather than a ticket queue and a script.

Two commitments you can hold us to. You get a written reply within one working day of anything you raise. And a fault you report in your system is fixed or worked around within 24 hours, with anything that has stopped your business working dealt with first.

If we are going to miss something, we will tell you rather than let a deadline pass quietly.

Some modules include AI features. The rule for all of them is the same: AI proposes, people decide.

We use a small number of other companies to run your system, such as hosting and email delivery. Each is bound by written terms no weaker than ours, and we remain answerable to you for what they do. The binding list for your system, with each one's role and country, is attached to your order form. We tell you at least 30 days before adding one, and you may object, as set out in the data processing terms.

Three different things are easy to lump together here, and they have three different answers.

Running your business on our software means we see things: your customers, your margins, your suppliers, how you actually work. We treat all of it as confidential. We do not discuss it outside the people who need it to do the job, we do not use it for anything except serving you, and we do not name you as a customer publicly without asking first.

The same obligation runs the other way. Our commercial terms, our roadmap, anything we show you under the terms of a demo or a proposal, and anything we mark confidential is yours to keep to yourself.

The usual exceptions apply on both sides: information that is already public, that you already had, that someone else gave you without a duty of confidence, or that a court or regulator requires to be disclosed. If we are ever ordered to hand over something of yours, we will tell you before we do it unless the law forbids us from telling you.

This survives the end of the agreement. It does not stop when the invoices do.

We promise that we will provide the service with reasonable skill and care, that we have the right to license you what we are licensing you, and that we will do what your order form says we will do. If we get something wrong, we will fix it, and fixing it is the first response rather than a negotiation.

We do not promise the software is free of bugs, because no software is. We do not promise it will never be down. We do not promise it will fit a purpose you have not told us about, or that it will produce a particular commercial outcome for your business; we cannot control how you run it.

AI features carry the specific caveat in the AI section above.

Beyond what is written in this section, and to the extent the law lets us say so, we do not give any other warranty, express or implied.

If we cause you a loss, our total liability across everything to do with this agreement is capped at the fees you have actually paid us in the twelve months before the claim. That is a real limit and we are stating it up front rather than in a paragraph you would have to hunt for.

Neither side is liable to the other for indirect losses, lost profits, lost revenue, lost business opportunity or reputational damage. Those are real costs, but they are not costs either of us can put a figure on when signing.

We are not liable for what your own team enters incorrectly, for how you choose to run your business on the software, or for third-party services you connect to it and we did not supply.

Some things cannot be capped and we are not trying to cap them: fraud, wilful misconduct, death or personal injury caused by negligence, a breach of confidentiality, and anything else the law does not permit to be limited. The cap also does not apply to fees you owe us.

The initial term is what your order form says it is, usually twelve months. It starts on the date the system goes live, not the date you signed.

After the initial term it renews for the same length automatically, unless either of us gives written notice at least 30 days before the renewal date. We will also send you a reminder before that window closes, because a renewal you did not notice is not a renewal you agreed to.

You can end it at renewal, for any reason or none, by giving that notice. You do not have to explain yourself and we will not put you through a retention conversation.

Either side can end it earlier if the other seriously breaches the agreement and has not fixed the breach within 30 days of being told about it in writing, or if the other becomes insolvent. We may also end it for repeated non-payment, or for use that puts other customers at risk, after the notice described in the fees and acceptable use sections.

If we ever decide to stop offering the product, you will get at least 180 days notice, a refund of the unused part of anything you have prepaid, and help getting your data somewhere else.

The end of a contract is where software companies behave worst, so this part is deliberately specific. Nothing here is designed to make leaving difficult.

We may update these terms as the product and the law change. If a change actually affects you, we will tell customers directly and give at least 30 days notice before it takes effect. We will not quietly edit the page and move the date at the top.

If a change materially reduces what you are getting and you do not want to accept it, tell us within that notice period and you can end the agreement at that point with a refund of the unused part of anything you have prepaid.

Changes never apply backwards, and they never change the fees inside a term you have already paid for.

This agreement is governed by the laws of India. The courts with jurisdiction over the incorporated entity's registered office have exclusive jurisdiction over anything arising from it. That office will be named at the top of these terms once incorporation completes.

Before either of us goes near a court, we talk. Whoever has the problem writes it down and sends it to the other, and both sides put someone senior enough to settle it on a call within 15 days. Most disagreements between a supplier and a customer of this size are a misunderstanding about scope, and a call fixes them faster and cheaper than anything else.

Neither side is liable for a delay or failure caused by events beyond its reasonable control, such as a natural disaster, war, government action, or a failure of the internet or a major cloud provider, provided it tells the other side promptly and does what it reasonably can to limit the effect. This does not excuse payment of fees already due.

This agreement may be made and signed electronically, as the Information Technology Act, 2000 allows. Any stamp duty payable on the order form is paid by the party the order form names, or otherwise by the customer.

If a clause in here turns out to be unenforceable, the rest of the agreement still stands and that clause is read down to whatever the law does allow.

Neither side can transfer this agreement to someone else without the other agreeing, except that either of us can transfer it as part of selling the whole business, in which case the other side gets told, and except for the transfer to the incorporated entity described at the top of these terms.

This agreement, your order form, any signed change notes, the privacy policy and the data processing terms are the whole of what is agreed between us. Anything said in conversation and not written into one of those documents is not part of the deal.

Questions about these terms, notices under them, and support all go to one address: hi@ordence.com. A notice is given when it is sent by email to that address, or to the address on your order form. You get a written reply within one working day.